Windo FAQs
  • products
    • How can I add Products?
    • Can I add multiple Products?
    • How can I add Digital Products?
    • How to create collections?
    • How to add a size variant?
    • How to add color variants?
    • Can I import bulk products?
    • I have imported more than 1000 products, but only 1000 products got uploaded, Why?
    • Why am I unable to add bulk products using the app?
    • Can I edit my products in bulk?
    • How can I delete all products with one click?
    • How can I delete multiple products together?
    • How to manage Stock availability?
    • How can I delete/disable my products from my store?
    • Can I import my products from Instagram?
    • Unable to import Instagram products?
    • Can I add videos of my product?
    • Is there any limit on the image or video size?
  • payments
    • How to add payments?
    • Does Windo take any commission from our sales?
    • How to add payment rules?
    • Can I add any payment method?
    • At what time the amount of the order will be transferred to my bank account?
    • Can my customers do some advance or partial payment for COD?
    • How can I disconnect the Payment gateway?
    • Can I add payment rules for my Customers?
  • Orders
    • Where can I see my orders?
    • How to cancel/reject the order?
    • Where can I see my customer's details?
    • Is there any rating link, which I can share with my customers to get feedback?
    • How can my customers track their orders?
    • Can I send a payment link to my customers?
    • How to generate an Invoice for my orders?
    • How can my customers cancel the order?
    • Where can I see the order cancellation requests?
  • carts
    • Can I see who all have added my products to a cart?
    • Can I send them an email reminder?
  • analytics
    • How to see my Shop analytics?
  • share your shop
    • How can I share my shop with others?
    • Is there any scanner/QR code for my Shop?
  • Shop settings
    • How to add a Privacy Policy?
    • How to add Terms & Conditions?
    • How to add About my shop?
    • How can I edit the Store information mentioned on my Website?
    • How can I edit my Store timings?
    • Can I change the language of my Shop?
    • Can I change my currency?
    • Can I add multiple currencies?
    • Can I sell products internationally or outside my country?
    • Can my customers log in directly?
    • How can I change my Shop name?
    • How can I change my Shop logo?
    • How can I edit my Shop URL?
    • Can I make my Shop inactive for some time?
    • Can I change my Email ID?
    • Why is my shop blocked?
    • Can I customize the checkout fields?
  • tax
    • How to add Taxes?
  • themes & customizations
    • Can I change my Shop Theme?
    • Can I change the layout of my website/shop?
    • Can I change the Font of my shop?
    • Can I create my own Themes?
    • Can I add a custom code/style to my store?
    • How can I connect my domain?
    • How much time will it take to connect my Domain?
    • How to Disconnect my Domain?
  • shipping & delivery
    • How to add Shipping charges?
    • How can I restrict some areas & zones for my customers?
    • Why is my customer unable to place an order at his/her address?
    • How to add a Shipping Timeline?
    • Can I add any shipping partner?
    • How to add Pickup delivery?
    • Is it mandatory to add any Shipping Partner?
    • Why there is no shipping partner for my shop?
  • marketing & customers
    • How can I add Plugins?
    • Can I add any HTML code?
    • How to add Discount coupons?
    • How to add a Banner and Hello bar?
    • How to add Testimonials to my store?
  • seo
    • Can I add Meta tags & Descriptions?
  • digital products
    • How can I add Digital Products?
    • How will my customers get their orders?
  • subscriptions
    • Why there is no option to access all the features?
    • Why am I still unable to use all features of Blossom?
    • When does my free trial end?
    • What will happen after my free trail gets expire?
    • Is there any free trial for the Garden plan?
    • Can I upgrade to the Garden plan in the middle?
    • Can I downgrade to the Sprout plan in the middle?
    • Can I downgrade to the Sprout plan in the middle?
    • Can I downgrade to the Blossom plan in the middle?
    • What all payment options are there to Subscribe?
    • I cannot pay using my card, is there any other option?
    • I have subscribed, but still not updated, why?
    • Can I upgrade from monthly to yearly?
    • Can I downgrade from Yearly to monthly?
    • Can I get any discount coupon?
  • refunds & cancellations
    • If I cancel my subscription will I get a refund?
    • If I upgrade to the Garden plan from Blossom in the middle, will I get a refund?
    • If I downgrade to the Sprout plan from Blososm in the middle, will I get a refund?
    • If I downgrade to the Sprout plan from Garden in the middle, will I get a refund?
    • If I downgrade to the Blossom plan from Garden in the middle, will I get a refund?
    • If I upgrade from Monthly to Yearly in the middle, will I get a refund?
    • If I downgrade from Yearly to monthly, will I get a refund?
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  1. Orders

Where can I see the order cancellation requests?

If any customer requests to cancel their order, you will see that request on the Order Details page. You can either accept or reject the request, and your customer will get notified via email.

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Last updated 1 year ago