Windo FAQs
  • products
    • How can I add Products?
    • Can I add multiple Products?
    • How can I add Digital Products?
    • How to create collections?
    • How to add a size variant?
    • How to add color variants?
    • Can I import bulk products?
    • I have imported more than 1000 products, but only 1000 products got uploaded, Why?
    • Why am I unable to add bulk products using the app?
    • Can I edit my products in bulk?
    • How can I delete all products with one click?
    • How can I delete multiple products together?
    • How to manage Stock availability?
    • How can I delete/disable my products from my store?
    • Can I import my products from Instagram?
    • Unable to import Instagram products?
    • Can I add videos of my product?
    • Is there any limit on the image or video size?
  • payments
    • How to add payments?
    • Does Windo take any commission from our sales?
    • How to add payment rules?
    • Can I add any payment method?
    • At what time the amount of the order will be transferred to my bank account?
    • Can my customers do some advance or partial payment for COD?
    • How can I disconnect the Payment gateway?
    • Can I add payment rules for my Customers?
  • Orders
    • Where can I see my orders?
    • How to cancel/reject the order?
    • Where can I see my customer's details?
    • Is there any rating link, which I can share with my customers to get feedback?
    • How can my customers track their orders?
    • Can I send a payment link to my customers?
    • How to generate an Invoice for my orders?
    • How can my customers cancel the order?
    • Where can I see the order cancellation requests?
  • carts
    • Can I see who all have added my products to a cart?
    • Can I send them an email reminder?
  • analytics
    • How to see my Shop analytics?
  • share your shop
    • How can I share my shop with others?
    • Is there any scanner/QR code for my Shop?
  • Shop settings
    • How to add a Privacy Policy?
    • How to add Terms & Conditions?
    • How to add About my shop?
    • How can I edit the Store information mentioned on my Website?
    • How can I edit my Store timings?
    • Can I change the language of my Shop?
    • Can I change my currency?
    • Can I add multiple currencies?
    • Can I sell products internationally or outside my country?
    • Can my customers log in directly?
    • How can I change my Shop name?
    • How can I change my Shop logo?
    • How can I edit my Shop URL?
    • Can I make my Shop inactive for some time?
    • Can I change my Email ID?
    • Why is my shop blocked?
    • Can I customize the checkout fields?
  • tax
    • How to add Taxes?
  • themes & customizations
    • Can I change my Shop Theme?
    • Can I change the layout of my website/shop?
    • Can I change the Font of my shop?
    • Can I create my own Themes?
    • Can I add a custom code/style to my store?
    • How can I connect my domain?
    • How much time will it take to connect my Domain?
    • How to Disconnect my Domain?
  • shipping & delivery
    • How to add Shipping charges?
    • How can I restrict some areas & zones for my customers?
    • Why is my customer unable to place an order at his/her address?
    • How to add a Shipping Timeline?
    • Can I add any shipping partner?
    • How to add Pickup delivery?
    • Is it mandatory to add any Shipping Partner?
    • Why there is no shipping partner for my shop?
  • marketing & customers
    • How can I add Plugins?
    • Can I add any HTML code?
    • How to add Discount coupons?
    • How to add a Banner and Hello bar?
    • How to add Testimonials to my store?
  • seo
    • Can I add Meta tags & Descriptions?
  • digital products
    • How can I add Digital Products?
    • How will my customers get their orders?
  • subscriptions
    • Why there is no option to access all the features?
    • Why am I still unable to use all features of Blossom?
    • When does my free trial end?
    • What will happen after my free trail gets expire?
    • Is there any free trial for the Garden plan?
    • Can I upgrade to the Garden plan in the middle?
    • Can I downgrade to the Sprout plan in the middle?
    • Can I downgrade to the Sprout plan in the middle?
    • Can I downgrade to the Blossom plan in the middle?
    • What all payment options are there to Subscribe?
    • I cannot pay using my card, is there any other option?
    • I have subscribed, but still not updated, why?
    • Can I upgrade from monthly to yearly?
    • Can I downgrade from Yearly to monthly?
    • Can I get any discount coupon?
  • refunds & cancellations
    • If I cancel my subscription will I get a refund?
    • If I upgrade to the Garden plan from Blossom in the middle, will I get a refund?
    • If I downgrade to the Sprout plan from Blososm in the middle, will I get a refund?
    • If I downgrade to the Sprout plan from Garden in the middle, will I get a refund?
    • If I downgrade to the Blossom plan from Garden in the middle, will I get a refund?
    • If I upgrade from Monthly to Yearly in the middle, will I get a refund?
    • If I downgrade from Yearly to monthly, will I get a refund?
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  1. products

Is there any limit on the image or video size?

Yes, the maximum image size is 5MB, with an image ratio of 4:5. For video, the maximum file size is 50 MB.

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Last updated 1 year ago